SnapWordSupport
Email [email protected]. Tell us your device model, iOS version and what happened. A screenshot helps a lot.
Frequently asked questions
How do I scan an object?
On the home screen, tap the big green scan button, point the camera at one object so it fills the frame, and tap the shutter. Good light and a plain background give the best results.
The app says it couldn't identify the object, or it's wrong.
Move closer so only one object is in the frame, and make sure it isn't blurry or too dark. Scanning needs an internet connection.
I can't hear the pronunciation.
Turn off Silent Mode (the switch or Action button on your iPhone) and turn up the volume. Pronunciation uses your device's built-in voices; if a language sounds wrong, check Settings → Accessibility → Spoken Content → Voices on your iPhone.
How do I change the language I'm learning or the language of explanations?
Open Settings in the app (the gear icon on the home screen). Your words are kept separately for each learning language.
What do I get on the free plan and with Premium?
The free plan includes 2 scans per day (watch a short ad for a bonus scan) and 1 story per week, plus flashcards, quizzes, games, hunts and stickers. SnapWord Premium — a monthly subscription or a one-time lifetime purchase — gives unlimited scans, no ads and up to 5 stories per day.
How do I restore my purchase on a new device?
Sign in with the same Apple Account, tap Upgrade to Premium on the home screen, then tap Restore Purchases at the bottom of the screen.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → SnapWord, and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.
How do I ask for a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Can I use SnapWord offline?
You can review your history and flashcards offline. Scanning new objects, creating lessons and stories need an internet connection.
How do I delete my data?
Open Settings in the app (the gear icon on the home screen), scroll down and tap Delete Account & Data. This deletes your account and all your data on the device and on our servers. It doesn't cancel an App Store subscription — manage that in your App Store account settings. See the Privacy Policy for details.